Policies and Procedures

A. Credit Terms – COD for new customers and net 7 day payment terms will be extended only upon completion and approval of Jolin Foods credit application.

B. Ordering Procedures, Minimums, & Freight Costs – Orders can be placed anytime through the website, however, they will only be processed and confirmed during normal business hours, and be delivered within 48 hours Monday-Friday. Minimum order amount is $500.00 within 30 miles radius. Please check with our office if you are outside of this radius. Delivery orders must be placed by 4 PM, we strive for next day delivery in most cases. Orders can be placed online, via phone: (908) 686-1988, by Fax: (908) 686-6880, or by email to info@jolinfoods.co.

C. Delivery Schedule & Procedure – Jolin International Inc handles most of our logistics needs. They schedule the orders before delivering, and are able to handle COD payments and returns. They do not handle cash, so choose from the payment options listed below.

D. Payment & Return Policy – Jolin Foods will accept the following payment options: Company or Personal checks if terms have been established, and Certified Check, Money Order, and Credit Card (MasterCard & VISA) if no credit terms have been established.

All returns or discrepancies on this invoice must be reported within 48 hours of delivery in order to receive credit. All returns or credits must be authorized by a Jolin Foods customer service person. There will be no charge for customers who return defective, damaged, or mispicked products. There will be a restock fee of 5% with a minimum of $10.00 for any item returned for any other reason.

E. Pallet Exchange – Jolin Foods requires pallet exchange for all orders that leave the warehouse on pallets. Please be mindful of this and prepared when you receive a delivery and especially when you pick up at our warehouse, if you intend to take product away on pallets.